Complaints Handling Procedure
We are committed to providing a professional service to all our clients. If you have a complaint about the service you have received, please contact us in writing and we will do our best to resolve the matter.
Pole Star Property Services Ltd, West Yorkshire
Dispute Resolution
We operate a formal procedure for dealing with complaints. In the first instance contact our Managing Director Cathy Mason BSc Hons AssocRICS, MCIOB at Pole Star Property Services Ltd, Sibling Workspace, York House, Station Road, Tadcaster, LS24 9JF.
Tel: 07551 050402 | Email: [email protected]
If the complaint cannot be resolved between the parties, there is an approved dispute resolution service and can be contacted as below:
There is an alternative dispute resolution service that can be contacted below:
The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
Email: [email protected]