RICS-regulated surveyor-led service
EPC Dispute Resolution
Believe your Energy Performance Certificate rating is wrong? This is not simply a complaints process — it is a professional, surveyor-led investigation. We will work with you to identify missed evidence, gather supporting documentation, and build the strongest possible case for a formal challenge.
What happens after you submit
We review the assessor's methodology and identify any errors or omissions
We contact you to request any additional evidence needed to support the case
A formal written challenge is submitted to the assessor and their accreditation scheme
We escalate further if the assessor does not respond within the 28-day window
What evidence might we be asked to provide?
After reviewing your case we will contact you to request any additional evidence needed. Don't worry if you don't have everything to hand — we will guide you through what is needed. Examples include:
- Photographs of loft insulation (type, depth, coverage)
- Photographs or documents evidencing cavity wall insulation
- FENSA or CERTASS certification for replacement windows
- Boiler installation documentation and service records
- Building regulations completion certificates
- Invoices for energy efficiency improvements
- Any other photographs or paperwork relevant to the grounds of challenge
Your details
We need your contact information and the address of the property whose EPC you wish to challenge.
Need help? Call us on 07551 050402 or email [email protected]