Pole Star Property Services LTD has a formal complaints procedure. If, for any reason, you are
dissatisfied with any aspect of our service to you, then please contact in the first Instance
Cathy Mason BSc Hons, at Pole Star Property Services, Sibling Workspace, York House, Tadcaster Enterprise Park, Station Road, Tadcaster, LS24 9JF 5 who will
deal with your complaint according to our complaints procedures. This will be acknowledged within 3 working days and responded to within 15 working days.
Tel: 07551050402, email: info@polestarpropertyservicesco.uk,
If the complaint cannot be resolved between the parties, our procedure allows for you to
approach the RICS Dispute Resolution Service, 55 Colmore Row, Birmingham B3 2AA, Tel: 020 73343806
We also operate an Alternative Complaints Handling Procedure with The Property
Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP, Tel: 01722 333306, email: admin@tpos.co.uk